Photo of Hanna Lappalainen

Hanna Lappalainen, University Lecturer of Finnish

  • PL 3 (Fabianinkatu 33)

    00014

    Finland

20002020
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Publications 2000 2020

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Commissioned report
2013

Vuorovaikutus Kelan puhelinpalvelussa

Translated title of the contribution: Interaction in the centralized telephone service of the Social Insurance Institution (Kela)Raevaara, L., Lappalainen, H. & Sorjonen, M-L., 2013, Helsinki: Kelan tutkimusosasto. 274 p.

Research output: Book/ReportCommissioned report