Projects per year
Project Details
Description (abstract)
CONSER: Consumer Service Culture and the Economy – Narratives and Statistics
The Finnish economy has, in recent years, moved into a post-industrial stage in which service production has overtaken industrial production. Service consumption continues to increase. However, Finland is lagging behind its competitors, such as Nordic Countries, the European Union
average, and OECD countries. If we assume that the share of service products will continue to increase in the economy, the industrial structure as well as consumer culture will need to change in order to improve international competitiveness. Thus, it is important to study ordinary consumption experiences to understand changing modes of consumption in service culture. Our aim is to employ consumer narratives and interviews to explore how people understand and negotiate services ineveryday life contexts. We also use statistics to analyse the development of the service industry and service consumption in international settings. The project aims to present new understanding of consumers as service users, customers, and companies as service providers.
The Finnish economy has, in recent years, moved into a post-industrial stage in which service production has overtaken industrial production. Service consumption continues to increase. However, Finland is lagging behind its competitors, such as Nordic Countries, the European Union
average, and OECD countries. If we assume that the share of service products will continue to increase in the economy, the industrial structure as well as consumer culture will need to change in order to improve international competitiveness. Thus, it is important to study ordinary consumption experiences to understand changing modes of consumption in service culture. Our aim is to employ consumer narratives and interviews to explore how people understand and negotiate services ineveryday life contexts. We also use statistics to analyse the development of the service industry and service consumption in international settings. The project aims to present new understanding of consumers as service users, customers, and companies as service providers.
Status | Finished |
---|---|
Effective start/end date | 01/01/2012 → 31/01/2014 |
Funding
- Unknown funder
Projects
- 1 Finished
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Vähittäiskaupan kuluttajalähtöinen kehittäminen 2011 - 2013, Customer driven innovation in retail services (KM-Retail)
Autio, M. (Principal Investigator), Huttunen, H. (Participant), Smedlund, A. (Principal Investigator), Mäkelä, O. (Project manager), Sonninen, A. (Participant), Nadayama, N. (Participant), Autio, J. (Participant), Kuismin, A. (Participant) & Kylkilahti, E. (Participant)
01/01/2011 → 30/06/2013
Project: Research project
Research output
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Young and Recognized in Service Interaction? Re-positioning Youth and Adulthood with Performance Tactics and Strategic Laughter
Kylkilahti, E. A. M. & Autio, M. M., Feb 2018, In: Young. 26, 1, p. 17-33 17 p.Research output: Contribution to journal › Article › Scientific › peer-review
Open AccessFile -
Eurooppalaisen palvelukulutuksen erot heijastelevat elintasoeroja sekä pitkäaikaisia institutionaalisia ja sosio-kulttuurisia tekijöitä
Kaartinen, A., 2014, In: Hyvinvointikatsaus : tilastollinen aikakauslehti. 2014, 4, p. 54-60 7 p.Research output: Contribution to journal › Article › Scientific
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Jäljessä vai ei? Palvelukulutus Suomessa pohjoisten eurooppalaisten hyvinvointivaltioiden kontekstissa
Kaartinen, A., 2014, Helsinki: Kuluttajatutkimuskeskus. 87 p. (Kuluttajatutkimuskeskus, Tutkimuksia ja selvityksiä; vol. 2014, no. 7)Research output: Book/Report › Commissioned report