A strategic and good governance perspective on handling patient complaints

Sanna Pauliina Ryynänen; Risto Harisalo

doi:10.1108/IJHCQA-11-2016-0168

A strategic and good governance perspective on handling patient complaints

Sanna Pauliina Ryynänen, Risto Harisalo

Research output: Contribution to journal › Article › Scientific › peer-review

Original language	English
Journal	International journal of health care quality assurance.
Volume	31
Issue number	8
Pages (from-to)	923-934
Number of pages	12
ISSN	0952-6862
DOIs	https://doi.org/10.1108/IJHCQA-11-2016-0168
Publication status	Published - 2018
MoE publication type	A1 Journal article-refereed

Fields of Science

Patient complaints
Strategy
Good governance
Complaint handling procedures
Specialized medical care
HOSPITALS
MANAGEMENT
QUALITY
SYSTEMS
SAFETY
3141 Health care science

Access to Document

10.1108/IJHCQA-11-2016-0168

Cite this

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title = "A strategic and good governance perspective on handling patient complaints",

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AU - Harisalo, Risto

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KW - Good governance

KW - Complaint handling procedures

KW - Specialized medical care

KW - HOSPITALS

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KW - QUALITY

KW - SYSTEMS

KW - SAFETY

KW - 3141 Health care science

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DO - 10.1108/IJHCQA-11-2016-0168

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