Emotions and psychophysiological responses in organizational social interaction

Research output: ThesisDoctoral ThesisCollection of Articles

Abstract

Emotions have various effects in work life and in organizational social interaction. Daily work events evoke emotional reactions, which are communicated to colleagues and clients. The communicated emotions may evoke corresponding affective response in the perceiver and, thus, the emotions become social. Existing emotional state may have an effect on the performance of work tasks, such as decision making, and also on social interaction, whether it happens face-to-face or mediated by some communication technology. Due to the hierarchical nature of organizations there may also be, often implicit, rules for expressing certain emotions, depending on one’s social status. In this dissertation, self-reports and psychophysiological measurements are used in the study of emotions in organizational social interaction, utilizing both, controlled laboratory experiments and also field studies in actual work settings. The four studies of the dissertation focus on two research lines: 1) the dispositional effects of personality and trait emotional intelligence on emotions during dyadic face-to-face social interaction, and 2) emotional processes during technology-mediated social interaction when conducting work tasks, such as planning and decision-making. The current dissertation focuses on emotions on four of the five organizational levels of the Ashkanasy’s (2003) model, that is, Within-person level, Between-persons level, Interpersonal interactions level, and Groups and teams level. The work is organized to six research questions, which address the relationship between emotional expressions and internal motivation state with behavior in a social decision-making task, the role of trait emotional intelligence and personality in emotional processes during organizational face-to-face social interaction, emotional contagion and emotion regulation in technology-mediated social interaction, and the effects that technology-mediated group emotional state has to the individual. Regarding the first research question, it was shown that during social decision-making task with a computer-controlled virtual character the participant’s facial muscle activation that is indicative of negative valence emotional expressions was related to their decision to deflect the possibility for cooperation. Deflection enabled higher pay-off in the task; the frontal asymmetry of the electroencephalogram, indexing approach motivation, was related to the anticipated high pay-off achievement rather than to establishing cooperation. Both, trait emotional intelligence and matching levels of Extraversion personality dimension were shown to be related to self-reports and physiological activity indicating positive valence emotional state during a performance review discussion, thus contributing to the second and third research questions. For the fourth research question, it was shown that emotional contagion occurred from a virtual character and also within a distributed group via a technology mediated cue of group emotional state. In addition, it was shown that there was emotion regulation when interacting with a virtual character, thus contributing to the fifth research question. Finally, for the sixth research question it was shown that contagious negative group emotional state had detrimental effects to the confidence towards the group. In sum, this dissertation contributes to the field of organizational social psychology and shows the viability of the quantitative method of psychophysiology in the study of organizational behavior also in real-life contexts.
Original languageEnglish
Supervisors/Advisors
  • Ravaja, Niklas, Supervisor
  • Pulkki-Råback, Laura, Supervisor
Place of PublicationHelsinki
Publisher
Print ISBNs978-951-51-4489-8
Electronic ISBNs978-951-51-4490-4
Publication statusPublished - 2018
MoE publication typeG5 Doctoral dissertation (article)

Fields of Science

  • Emotions
  • Emotional Intelligence
  • Personality
  • Interpersonal Relations
  • Communication
  • Communications Media
  • Social Behavior
  • Work
  • Organizations
  • Psychophysiology
  • +methods
  • Behavior Observation Techniques
  • Motivation
  • Decision Making
  • 515 Psychology
  • 5144 Social psychology

Cite this

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title = "Emotions and psychophysiological responses in organizational social interaction",
abstract = "Emotions have various effects in work life and in organizational social interaction. Daily work events evoke emotional reactions, which are communicated to colleagues and clients. The communicated emotions may evoke corresponding affective response in the perceiver and, thus, the emotions become social. Existing emotional state may have an effect on the performance of work tasks, such as decision making, and also on social interaction, whether it happens face-to-face or mediated by some communication technology. Due to the hierarchical nature of organizations there may also be, often implicit, rules for expressing certain emotions, depending on one’s social status. In this dissertation, self-reports and psychophysiological measurements are used in the study of emotions in organizational social interaction, utilizing both, controlled laboratory experiments and also field studies in actual work settings. The four studies of the dissertation focus on two research lines: 1) the dispositional effects of personality and trait emotional intelligence on emotions during dyadic face-to-face social interaction, and 2) emotional processes during technology-mediated social interaction when conducting work tasks, such as planning and decision-making. The current dissertation focuses on emotions on four of the five organizational levels of the Ashkanasy’s (2003) model, that is, Within-person level, Between-persons level, Interpersonal interactions level, and Groups and teams level. The work is organized to six research questions, which address the relationship between emotional expressions and internal motivation state with behavior in a social decision-making task, the role of trait emotional intelligence and personality in emotional processes during organizational face-to-face social interaction, emotional contagion and emotion regulation in technology-mediated social interaction, and the effects that technology-mediated group emotional state has to the individual. Regarding the first research question, it was shown that during social decision-making task with a computer-controlled virtual character the participant’s facial muscle activation that is indicative of negative valence emotional expressions was related to their decision to deflect the possibility for cooperation. Deflection enabled higher pay-off in the task; the frontal asymmetry of the electroencephalogram, indexing approach motivation, was related to the anticipated high pay-off achievement rather than to establishing cooperation. Both, trait emotional intelligence and matching levels of Extraversion personality dimension were shown to be related to self-reports and physiological activity indicating positive valence emotional state during a performance review discussion, thus contributing to the second and third research questions. For the fourth research question, it was shown that emotional contagion occurred from a virtual character and also within a distributed group via a technology mediated cue of group emotional state. In addition, it was shown that there was emotion regulation when interacting with a virtual character, thus contributing to the fifth research question. Finally, for the sixth research question it was shown that contagious negative group emotional state had detrimental effects to the confidence towards the group. In sum, this dissertation contributes to the field of organizational social psychology and shows the viability of the quantitative method of psychophysiology in the study of organizational behavior also in real-life contexts.",
keywords = "Emotions, Emotional Intelligence, Personality, Interpersonal Relations, Communication, Communications Media, Social Behavior, Work, Organizations, Psychophysiology, +methods, Behavior Observation Techniques, Motivation, Decision Making, 515 Psychology, 5144 Social psychology",
author = "Mikko Salminen",
note = "M1 - 67 s. + liitteet",
year = "2018",
language = "English",
isbn = "978-951-51-4489-8",
publisher = "[M. Salminen]",
address = "Finland",

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Emotions and psychophysiological responses in organizational social interaction. / Salminen, Mikko.

Helsinki : [M. Salminen], 2018. 67 p.

Research output: ThesisDoctoral ThesisCollection of Articles

TY - THES

T1 - Emotions and psychophysiological responses in organizational social interaction

AU - Salminen, Mikko

N1 - M1 - 67 s. + liitteet

PY - 2018

Y1 - 2018

N2 - Emotions have various effects in work life and in organizational social interaction. Daily work events evoke emotional reactions, which are communicated to colleagues and clients. The communicated emotions may evoke corresponding affective response in the perceiver and, thus, the emotions become social. Existing emotional state may have an effect on the performance of work tasks, such as decision making, and also on social interaction, whether it happens face-to-face or mediated by some communication technology. Due to the hierarchical nature of organizations there may also be, often implicit, rules for expressing certain emotions, depending on one’s social status. In this dissertation, self-reports and psychophysiological measurements are used in the study of emotions in organizational social interaction, utilizing both, controlled laboratory experiments and also field studies in actual work settings. The four studies of the dissertation focus on two research lines: 1) the dispositional effects of personality and trait emotional intelligence on emotions during dyadic face-to-face social interaction, and 2) emotional processes during technology-mediated social interaction when conducting work tasks, such as planning and decision-making. The current dissertation focuses on emotions on four of the five organizational levels of the Ashkanasy’s (2003) model, that is, Within-person level, Between-persons level, Interpersonal interactions level, and Groups and teams level. The work is organized to six research questions, which address the relationship between emotional expressions and internal motivation state with behavior in a social decision-making task, the role of trait emotional intelligence and personality in emotional processes during organizational face-to-face social interaction, emotional contagion and emotion regulation in technology-mediated social interaction, and the effects that technology-mediated group emotional state has to the individual. Regarding the first research question, it was shown that during social decision-making task with a computer-controlled virtual character the participant’s facial muscle activation that is indicative of negative valence emotional expressions was related to their decision to deflect the possibility for cooperation. Deflection enabled higher pay-off in the task; the frontal asymmetry of the electroencephalogram, indexing approach motivation, was related to the anticipated high pay-off achievement rather than to establishing cooperation. Both, trait emotional intelligence and matching levels of Extraversion personality dimension were shown to be related to self-reports and physiological activity indicating positive valence emotional state during a performance review discussion, thus contributing to the second and third research questions. For the fourth research question, it was shown that emotional contagion occurred from a virtual character and also within a distributed group via a technology mediated cue of group emotional state. In addition, it was shown that there was emotion regulation when interacting with a virtual character, thus contributing to the fifth research question. Finally, for the sixth research question it was shown that contagious negative group emotional state had detrimental effects to the confidence towards the group. In sum, this dissertation contributes to the field of organizational social psychology and shows the viability of the quantitative method of psychophysiology in the study of organizational behavior also in real-life contexts.

AB - Emotions have various effects in work life and in organizational social interaction. Daily work events evoke emotional reactions, which are communicated to colleagues and clients. The communicated emotions may evoke corresponding affective response in the perceiver and, thus, the emotions become social. Existing emotional state may have an effect on the performance of work tasks, such as decision making, and also on social interaction, whether it happens face-to-face or mediated by some communication technology. Due to the hierarchical nature of organizations there may also be, often implicit, rules for expressing certain emotions, depending on one’s social status. In this dissertation, self-reports and psychophysiological measurements are used in the study of emotions in organizational social interaction, utilizing both, controlled laboratory experiments and also field studies in actual work settings. The four studies of the dissertation focus on two research lines: 1) the dispositional effects of personality and trait emotional intelligence on emotions during dyadic face-to-face social interaction, and 2) emotional processes during technology-mediated social interaction when conducting work tasks, such as planning and decision-making. The current dissertation focuses on emotions on four of the five organizational levels of the Ashkanasy’s (2003) model, that is, Within-person level, Between-persons level, Interpersonal interactions level, and Groups and teams level. The work is organized to six research questions, which address the relationship between emotional expressions and internal motivation state with behavior in a social decision-making task, the role of trait emotional intelligence and personality in emotional processes during organizational face-to-face social interaction, emotional contagion and emotion regulation in technology-mediated social interaction, and the effects that technology-mediated group emotional state has to the individual. Regarding the first research question, it was shown that during social decision-making task with a computer-controlled virtual character the participant’s facial muscle activation that is indicative of negative valence emotional expressions was related to their decision to deflect the possibility for cooperation. Deflection enabled higher pay-off in the task; the frontal asymmetry of the electroencephalogram, indexing approach motivation, was related to the anticipated high pay-off achievement rather than to establishing cooperation. Both, trait emotional intelligence and matching levels of Extraversion personality dimension were shown to be related to self-reports and physiological activity indicating positive valence emotional state during a performance review discussion, thus contributing to the second and third research questions. For the fourth research question, it was shown that emotional contagion occurred from a virtual character and also within a distributed group via a technology mediated cue of group emotional state. In addition, it was shown that there was emotion regulation when interacting with a virtual character, thus contributing to the fifth research question. Finally, for the sixth research question it was shown that contagious negative group emotional state had detrimental effects to the confidence towards the group. In sum, this dissertation contributes to the field of organizational social psychology and shows the viability of the quantitative method of psychophysiology in the study of organizational behavior also in real-life contexts.

KW - Emotions

KW - Emotional Intelligence

KW - Personality

KW - Interpersonal Relations

KW - Communication

KW - Communications Media

KW - Social Behavior

KW - Work

KW - Organizations

KW - Psychophysiology

KW - +methods

KW - Behavior Observation Techniques

KW - Motivation

KW - Decision Making

KW - 515 Psychology

KW - 5144 Social psychology

M3 - Doctoral Thesis

SN - 978-951-51-4489-8

PB - [M. Salminen]

CY - Helsinki

ER -