Implementing Continuous Customer Care First-hand Experiences from an Industrial Setting

Aapo Koski, Kati Kuusinen, Sampo Suonsyrjä, Tommi Mikkonen

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publication2016 42ND EUROMICRO CONFERENCE ON SOFTWARE ENGINEERING AND ADVANCED APPLICATIONS (SEAA)
Number of pages8
PublisherIEEE Computer Society
Publication date2016
Pages78-85
DOIs
Publication statusPublished - 2016
Externally publishedYes
MoE publication typeA4 Article in conference proceedings
Event42nd Euromicro Conference Series on Software Engineering and Advanced Applications (SEAA) - Limassol, Cyprus
Duration: 31 Aug 20162 Sep 2016

Fields of Science

  • Software-as-a-Service
  • Customer care
  • Service quality
  • User satisfaction
  • Zone of tolerance
  • SOFTWARE

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