The Effect of the Physical Environment on Consumers’ Perceptions: A Review of the Retailing Research on External Shopping Environment

Anna-Maija Kohijoki, Katri Koistinen

Research output: Contribution to journalArticleScientificpeer-review


Regarding the revitalization of intra-urban centres, this review focuses on consumers’ perceptions of the physical environment with emphasis on the tangible elements in the external shopping environment. Based on the typologies of environmental elements, a systematic review of 59 retailing articles by means of content analysis was conducted. Several design and ambient elements were identified as relevant to consumers, but an in-depth understanding of their effects is needed to enhance the attractiveness of intra-urban centres.
Original languageEnglish
JournalArchitecture and Urban Planning
Issue number1
Pages (from-to)83–90
Number of pages8
Publication statusPublished - Dec 2018
MoE publication typeA1 Journal article-refereed

Fields of Science

  • 519 Social and economic geography

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