Usability analysis of contending electronic health record systems

M. Tyllinen, Johanna Kaipio, T. Lääveri

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review


In this paper, we report measured usability of two leading EHR systems during procurement. A total of 18 users participated in paired-usability testing of three scenarios: ordering and managing medications by an outpatient physician, medicine administration by an inpatient nurse and scheduling of appointments by nursing staff. Data for audio, screen capture, satisfaction rating, task success and errors made was collected during testing. We found a clear difference between the systems for percentage of successfully completed tasks, two different satisfaction measures and perceived learnability when looking at the results over all scenarios. We conclude that usability should be evaluated during procurement and the difference in usability between systems could be revealed even with fewer measures than were used in our study. © 2019 American Psychological Association Inc. All rights reserved.
Original languageEnglish
Title of host publicationImproving Usability, Safety and Patient Outcomes with Health Information Technology
EditorsFrancis Lau, John A. Bartle-Clar, Gerry Bliss, Elizabeth M. Borycki, Karen L. Courtney, Alex Mu-Hsing Kuo, Andre Kushniruk, Helen Monkman, Abdul Vahabpour Roudsari
Number of pages6
PublisherIOS PRESS
Publication date2019
ISBN (Print)9781614999508
ISBN (Electronic)978-1-61499-951-5
Publication statusPublished - 2019
MoE publication typeA3 Book chapter

Publication series

Name Studies in Health Technology and Informatics
PublisherIOS Press
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365

Fields of Science

  • electronic health record system
  • evaluation
  • measurement
  • procurement
  • usability
  • eHealth
  • Measurement
  • Nursing
  • Records management
  • Electronic health record systems
  • Nursing staff
  • Screen capture
  • Usability analysis
  • Usability testing
  • Usability engineering
  • adult
  • article
  • electronic health record
  • error
  • hospital patient
  • human
  • nursing staff
  • outpatient
  • physician
  • satisfaction
  • computer interface
  • computer system
  • Computer Systems
  • Electronic Health Records
  • Humans
  • Personal Satisfaction
  • Physicians
  • User-Computer Interface
  • 113 Computer and information sciences
  • 3142 Public health care science, environmental and occupational health

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