@inbook{f7261684e6f34f428f1fa94639bf4943,
title = "Case Studies",
keywords = "3142 Public health care science, environmental and occupational health",
author = "Roy, {Ram Babu} and Paul Lillrank and {V K}, Shreekanth and Paulus Torkki",
year = "2018",
language = "English",
isbn = "978-981-13-0916-8",
series = "Translational Systems Sciences",
publisher = "Springer ",
number = "15",
pages = "35--73",
editor = "Roy, {Ram Babu} and Paul Lillrank and {V. K.}, Sreekanth and Paulus Torkki",
booktitle = "Designing Service Machines",
address = "International",
}