Transitioning towards continuous experimentation in a large software product and service development organisation – A case study

Sezin Gizem Yaman, Fabian Fagerholm, Myriam Munezero, Jürgen Münch, Mika Aaltola, Christina Palmu, Tomi Männistö

Tutkimustuotos: Artikkeli kirjassa/raportissa/konferenssijulkaisussaKonferenssiartikkeliTieteellinenvertaisarvioitu

Abstrakti

Context: Companies need capabilities to evaluate the customer value of software-intensive products and services. One way of systematically acquiring data on customer value is running continuous experiments as part of the overall development process. Objective: This paper investigates the first steps of transitioning towards continuous experimentation in a large company, including the challenges faced. Method: We conduct a single-case study using participant observation, interviews, and qualitative analysis of the collected data. Results: Results show that continuous experimentation was well received by the practitioners and practicing experimentation helped them to enhance understanding of their product value and user needs. Although the complexities of a large multi-stakeholder business-to-business (B2B) environment presented several challenges such as inaccessible users, it was possible to address impediments and integrate an experiment in an ongoing development project. Conclusion: Developing the capability for continuous experimentation in large organisations is a learning process which can be supported by a systematic introduction approach with the guidance of experts. We gained experience by introducing the approach on a small scale in a large organisation, and one of the major steps for future work is to understand how this can be scaled up to the whole development organisation.
Alkuperäiskielienglanti
OtsikkoProduct-Focused Software Process Improvement : 17th International Conference, PROFES 2016 Trondheim, Norway, November 22–24, 2016 Proceedings
ToimittajatPekka Abrahamsson, Andreas Jedlitschka, Anh Nguyen Duc, Michael Felderer, Sousuke Amasaki, Tommi Mikkonen
Sivumäärä16
JulkaisupaikkaCham
KustantajaSpringer International Publishing AG
Julkaisupäivä6 marraskuuta 2016
Sivut344-359
ISBN (painettu)978-3-319-49093-9
ISBN (elektroninen)978-3-319-49094-6
DOI - pysyväislinkit
TilaJulkaistu - 6 marraskuuta 2016
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisuussa
TapahtumaInternational Conference on Product-Focused Software Process Improvement - Trondheim, Norja
Kesto: 22 marraskuuta 201624 marraskuuta 2016
Konferenssinumero: 17

Julkaisusarja

NimiLecture Notes in Computer Science
KustantajaSpringer International Publishing AG
Vuosikerta10027
ISSN (painettu)0302-9743
ISSN (elektroninen)1611-3349

Lisätietoja


Volume:
Proceeding volume:

Tieteenalat

  • 113 Tietojenkäsittely- ja informaatiotieteet
  • PROFES 2016

    Sezin Yaman (Puhuja: esitelmän pitäjä)

    22 marraskuuta 201624 marraskuuta 2016

    Aktiviteetti: Tapahtumaan osallistumisen ja tapahtuman järjestämisen tyypitKonferensseihin, kursseille ja seminaareihin osallistuminen ja näiden järjestäminen

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