Unknowingly conversing with a non-human: How can a bot deceive a telescammer?

Heidi Vepsäläinen, Henna Paakki

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKapitelVetenskapligPeer review

Sammanfattning

In this chapter, we analyse a conversation between a telescammer and a robocallee bot called Sally. Sally is essentially a collection of pre-recorded lines of talk that is designed to waste telemarketers’ and telescammers’ time. We investigate what makes it possible that a rudimentary bot like this can lure a human into thinking they are talking to another human and how it succeeds in its effort to waste time. We conclude that essentially the reason can be found in the overall structure of the telemarketing call and the design in which the bot’s scripts alter between ones that display orientation to the agenda and ones that sidetrack the discussion believably.
Originalspråkengelska
Titel på värdpublikationConversation Analytic Perspectives to Digital Interaction : Practices, Resources, and Affordances
RedaktörerAino Koivisto, Heidi Vepsäläinen, Mikku T. Virtanen
Antal sidor21
UtgivningsortHelsinki
FörlagSuomalaisen Kirjallisuuden Seura
Utgivningsdatum2023
Sidor259-280
ISBN (tryckt)9789518586312
StatusPublicerad - 2023
MoE-publikationstypA3 Del av bok eller annan forskningsbok

Publikationsserier

NamnStudia Fennica Linguistica
FörlagSuomalaisen Kirjallisuuden Seura
Nummer22

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