@article{cc7fd3f11a4d4b668dad8b9a677722fd,
title = "Virtual visits at the Helsinki Head and Neck Center during the COVID-19 pandemic: patient safety incidents and the experiences of patients and staff",
keywords = "Patient safety, Patient satisfaction, Staff satisfaction, Virtual visits, 3141 Health care science, 3125 Otorhinolaryngology, ophthalmology",
author = "Morag Tolvi and Lotta-Maria Oksanen and Lasse Lehtonen and Ahmed Geneid and Pia M{\"a}nnikk{\"o} and Hellevi Ruokonen and Anna Majander and Susan Arminen and Leena-Maija Aaltonen",
year = "2023",
month = may,
day = "13",
doi = "10.1186/s12913-023-09521-5",
language = "English",
volume = "23",
journal = "BMC Health Services Research",
issn = "1472-6963",
publisher = "BMC",
number = "1",
}